Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the SurfVault website at surf-vault.com and the SurfVault mobile application (collectively, the “Service”), operated by SurfVault, Inc. (“SurfVault”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian. By using the Service, you represent that you meet these requirements.

2. Your Account

You are responsible for the activity that happens under your account and for keeping your login credentials secure. You agree to provide accurate information and to keep it up to date. You may hold more than one account (for example, separate surfer and photographer accounts). Notify us promptly of any unauthorized use of your account.

3. Acceptable Use

You agree not to:

• Upload content you do not have the right to share, or that infringes anyone’s rights
• Upload unlawful, harmful, harassing, or abusive content
• Misrepresent your identity or tag people in a misleading way
• Attempt to access other users’ private content without permission
• Scrape, reverse-engineer, overload, or interfere with the Service
• Use the Service to send spam or for any unlawful purpose

We may remove content or suspend accounts that violate these Terms.

4. Your Content

You retain ownership of the photos, videos, and other content you upload (“Your Content”). You are responsible for Your Content, including having the necessary rights, permissions, and releases for anyone depicted in it.

By uploading Your Content, you grant SurfVault a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for example, to create watermarked previews, thumbnails, and other variants), display, and distribute Your Content as needed to operate and provide the Service — including delivering it to the users and recipients you choose.

Promotional and featured use. You also grant SurfVault a non-exclusive, royalty-free license to feature and showcase Your Content — for example, in SurfVault feeds, marketing, social media, editorial features, video productions, and similar promotional materials that highlight the SurfVault community and the work of its creators. Where reasonable, we will credit you. You can opt out of promotional use, or request removal of specific content from promotional materials, by contacting us.

These licenses end when you delete Your Content or your account, except for (a) content already shared with or downloaded by other users, and (b) promotional materials already produced or distributed. See our Privacy Policy for how deletion works.

5. Photographers, Shapers, and Other Creators

If you deliver, sell, or showcase work through the Service, you are solely responsible for your dealings with other users, including any pricing, delivery, bookings, custom orders, or off-platform payments you arrange. SurfVault is a platform that connects people — we are not a party to those transactions and do not guarantee any outcome, sale, or booking.

You are responsible for obtaining any model releases, location permissions, or other rights required for the content you upload and the services you offer.

6. Payments and Subscriptions

The Service offers a free plan and paid storage plans. Paid plans are billed through our payment provider, Chargebee, on the web at surf-vault.com; the mobile app does not process payments.

• Paid subscriptions renew automatically each billing period until cancelled.
• You can upgrade, downgrade, or cancel at any time; changes take effect according to your billing cycle.
• Except where required by law, payments are non-refundable.
• If you downgrade or cancel, your content is not deleted, but you may be unable to upload more until you are within your plan’s storage limit.

We may change prices or plan features with reasonable notice.

7. Advertising and Credits

Advertisers run campaigns using prepaid credits. Credits are not money, have no cash value, and are non-refundable except where required by law. Monthly subscription credits do not roll over; à la carte credit packs remain in your wallet until used. We do not sell guaranteed placement or priority, and we may pause, remove, or decline ads at our discretion, including for content that violates these Terms.

8. Intellectual Property

The Service itself — including the SurfVault name, logo, software, design, and content we create — is owned by SurfVault and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding without our prior written permission.

9. Third-Party Services

The Service relies on and links to third-party services (such as Auth0, AWS, Chargebee, Apple, and Google). Your use of those services may be subject to their own terms. We are not responsible for third-party services or content.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or its users. Sections that by their nature should survive termination (including content licenses already exercised, disclaimers, and limitations of liability) will survive.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose, availability, or that the Service will be uninterrupted, secure, or error-free. You use the Service at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, SurfVault and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, photos, profits, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim, or USD $100.

13. Indemnification

You agree to indemnify and hold harmless SurfVault from any claims, damages, or expenses arising out of Your Content, your use of the Service, or your violation of these Terms or the rights of others.

14. Governing Law

These Terms are governed by the laws of the State of [STATE], United States, without regard to its conflict-of-laws rules. Any disputes will be resolved in the courts located in [STATE], unless applicable law requires otherwise.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the Service and update the effective date above. Your continued use of the Service after a change means you accept the updated Terms.

16. Contact Us

Questions about these Terms? Contact us at:

Email: logan@surf-vault.com
Website: https://www.surf-vault.com